Return & Refund Policy – DEAL CENTRALS LLC

At DEAL CENTRALS LLC, we aim to provide you with high-quality jewelry and a seamless shopping experience. This Return & Refund Policy explains how returns, exchanges, and refunds are handled in accordance with U.S. e-commerce regulations.

1. Requesting a Return or Refund

You may request a return or refund for items that meet the eligibility criteria. All requests must follow the procedures outlined below to ensure smooth processing.

2. Criteria for Eligible Returns

To be eligible for a return or refund:

  • Items must be in unused condition, with all original packaging and tags intact

  • Requests must be submitted within 21 days of receiving your order

  • Proof of purchase, such as your invoice or order number, must be provided

3. Items That Cannot Be Returned

Certain items cannot be returned or refunded, including:

  • Jewelry that has been worn, altered, or damaged by the customer

  • Orders submitted for return after the 21-day period

  • Custom or personalized jewelry made specifically for you

4. How Refunds Are Processed

Once we receive your returned item and verify its condition, we will notify you of the approval or denial of your refund.

Approved refunds will be processed as quickly as possible to your original payment method. Depending on your bank or card provider, it may take 5–7 business days for the funds to appear in your account.

5. Handling Damaged or Incorrect Items

If your order arrives damaged, defective, or with incorrect items:

  • Contact our support team immediately

  • We will provide instructions for a replacement or return at no cost to you

6. Cancelling an Order

Orders can be canceled before they are shipped. Once an order has shipped, our standard return and refund process applies.

7. Shipping Costs for Returns

  • Customers are responsible for return shipping costs unless the item is damaged or incorrect

  • Original shipping charges are non-refundable

8. Contacting Customer Support

For assistance with returns or refunds, reach out to us:

Email: support@dealcentrals.store
Phone: +1 502-473-4001
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (MST)

9. Updates to This Policy

DEAL CENTRALS LLC may update this policy as needed. Any changes will be posted on this page with the effective date revised.

10. Return Address

Please send all eligible returns to:

DEAL CENTRALS LLC
101 W Marcy St, Santa Fe, NM 87501, United States